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EMERGENT: case study on the use of social media during large storm

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1. Case study The use of social media before, during and after a large storm in Antwerp (june 2014) Bert Brugghemans – Antwerp Fire Service Bert Brugghemans 2.…
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  • 1. Case study The use of social media before, during and after a large storm in Antwerp (june 2014) Bert Brugghemans – Antwerp Fire Service Bert Brugghemans
  • 2. Introduction • Antwerp Fire Service – Mid Size European City + Large Port • 615.000 inhabitants (Fire Service Region) • 2nd largest port area in Europe • 5th largest petrochemical cluster in the world Bert Brugghemans
  • 3. Introduction The city The port Bert Brugghemans
  • 4. • Antwerp Fire Service: floods – Large parts below sea level – lots of water management capabilities • Floods late 90’s and early 2000 -> big infrastructural works to deal with flood risk • Now mainly floods due to heavy storms and tidal water • Long term risk = water level (Schelde = tidal river) + frequency and intensity of storms (+165%!) Bert Brugghemans
  • 5. Waiting times problem Bert Brugghemans
  • 6. Storm in Flandres • Heavy storms were hitting Flanders in the weekend of 7-8-9 june • First strike in West-Flanders (7 june) Bert Brugghemans
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  • 9. Situation • Second strike in Brussels: heavy hail during soccer match on june 7th • http://youtu.be/2I3lEkm5fhM Bert Brugghemans
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  • 11. Situation • Third strike was East Flanders + Antwerp – Very much lightning strikes (+5000) – Heavy winds (+ 100km/h) – Rain (+45mm) – Hail (+5cm) Bert Brugghemans
  • 12. Lightning Bert Brugghemans
  • 13. Situation: wind gusts Bert Brugghemans
  • 14. Situation: rain Bert Brugghemans
  • 15. Situation: hail Bert Brugghemans
  • 16. BEFORE Bert Brugghemans
  • 17. Before the storm: CI • Followed impact of storm in West Flanders 7/6 morning • Followed impact of storm in Brussels 7/6 evening • Followed impact of storm in night 8/6 night • Combined with Meteo data! – Fire Service procedure: code yellow = close monitoring = also social media Bert Brugghemans
  • 18. Before the storm: COM • Throughout the weekend: – Communication via social media • Twitter • Facebook (including ads) – Communication via regular communication – Fire Service procedure: Meteo code yellow = start communication! Bert Brugghemans
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  • 20. DURING Bert Brugghemans
  • 21. During the storm: CI • Impact analysis • Damage reports • Situation assessment • Call for information Bert Brugghemans
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  • 25. Glass dome of historic building destroyed Bert Brugghemans
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  • 29. During the storm: COM • Call for information • Guiding people to the right phone number/website (eform) Bert Brugghemans
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  • 34. AFTER Bert Brugghemans
  • 35. After the storm: CI • Example: cooperation with the meteo services Bert Brugghemans
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  • 37. Foto’s hagels voor onderzoek KMI Bert Brugghemans
  • 38. After the storm: COM • Reporting on workflow • Reporting on waiting times • Reporting on impact Bert Brugghemans
  • 39. FAQ Bert Brugghemans
  • 40. Communication about process Bert Brugghemans
  • 41. Waiting times sensemaking Bert Brugghemans
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  • 45. AND NEXT: some ideas about social media use in the future Bert Brugghemans
  • 46. And next? • Automatic gathering of information -> coosto • Automatic enrichment of information • Supporting software – Monitoring screens – Reports • More crowdsourced information • Improved workflow communication • Teaming up with crowdsourced initiatives (example damage reports, weather for- and nowcasting, ... ) • Using FAQ’s, Liveblogs, ... -> o get more dynamic communication (need for fast formal decision making) Bert Brugghemans
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  • 50. Questions Bert Brugghemans
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