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HSBC Achieving sustainable advantage and value from a global business

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1. Achieving sustainable advantage and value from a global business MICHAEL GEOGHEGAN 14 JUNE 2007 UP CHIEF EXECUTIVE C HOLDINGS PLC 2. HSBC’s global distribution…
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  • 1. Achieving sustainable advantage and value from a global business MICHAEL GEOGHEGAN 14 JUNE 2007 UP CHIEF EXECUTIVE C HOLDINGS PLC
  • 2. HSBC’s global distribution International network - 83 countries and territories - over 10,000 offices - «. .wm HSBC 2
  • 3. Personal Financial Services - Premier: 230,000 - PFS: 4.7 million - CF: 63.5 million > - Premier: 519,000 - PFS: 12.8 million - CF: 7.2 million ° Premier! 334,000 - Premier: 495,000 - PFS: 14.5 million I ) - CF: 185,000 - PFS: 15.9 million - CF: 4 million Strategy: to be the world’s preferred provider with a top class ethical sales and service culture HSBC {X} Joining up the company for our customers
  • 4. Commercial Banking - MME: 25,000 - SME: 311,000 - MME: 31,000 - SME: 1.2 million Joining up the company for our customers - MME: 34,000 - SME: 452,000 - MME: 57,000 - SME: 499,000 Strategy: to be the ‘Leading International Business’ and ‘Best Small Business’ bank HSBC Q 4
  • 5. Corporate, Investment Banking and Markets Strategy: Emerging markets-led and financing focussed HSBC In III in _ on- .5‘. ‘ Joining up the company for our customers
  • 6. Private Banking : lll'lIv: II-‘ill : lIi. 'oliI : |ll'lI-1 ll= i_I> : .:: I=I. ’-liI , ‘L. —'. , ‘, r ,2’ ~" 3. . 1 4 ‘I. F’ , 24 W . S‘ ( J ' 4 I ~’ L t g J‘/ ‘I’ LUIM-I ! I~Ti_II arm. I ’, ~ I ' nyliii. glgilm twgitl Strategy: be one of the world’s leading international private banks HSBC . . I»“~‘: II~. 'I'~. - 151:7. » Joining up the company for our customers
  • 7. 2G Platform - Direct deposits: - Total deposirsz I - Month of April 2007: 522,000 k - YTD at April 2007: 2,069,000 January 2oo5 December 2006 HSBC {X} 7
  • 8. HSBCnet 2,000 Customers 28,000 Customers 33,000 Customers -he-19’ 'a’, "; “§. _; » Joining up the company for our customers December 2004 December 2006 June 2007 HSBC {X} e
  • 9. Credit card system (Whirl) ctlilir M 4:34 JM. «1lFl‘Zvi'r»' ‘l"E3‘1 | ’||1II'h]| l1(o1v(ol! ||| '(»: , _ . V. . . 3%, ‘-, _ _, ,,f, 't -Q. bl v; w l - . ’¢ ; L‘l' . 1‘ "‘-, r _' . / 1. Build I ' 3 " _ once , XI V Deploy V‘ + ‘ -" many = .:, :_2u1ul: x: _Cl-.101-. ||'| |_‘u: .|r Hi‘, HSBC 9
  • 10. Customer Relationship Management systems - Building common CRM platform across all entities - Multi-channel capabilities to meet customer needs - Share and implement best practice - Identification of Premier customers Premier - Global links and smart forms to support account opening - Understanding and managing of global relationship the company for CMB - Global links: cross border referral system our Leading - CMB customer directory custgmers International - -" ~~ 4' Business - CMB smart forms: cross border account opening - Central database linking all client information globally CIBM - Optimise planning, activity and decision making globally ClientVision - Global view of return on RWA and client research HSBC {X} 10
  • 11. Global processing S E: Lanka China i, _ii Malaysia ‘“ , /i‘Philippines / ‘es. rs, . HSBC 5 countries 10 centres 26,000 employees
  • 12. Consumer Finance Customer Care Insurance IT - Mortgages operations Analytics _ _ CIBM Payments Securities Research 1996 2006 HSBC 12
  • 13. Global processing centres — our internal customers ,3’ ‘ “E”'°F’e Lift and shift to re-engineering F‘. North America _« 3, , J‘ » . ,—, - _: ,_-_ Asia-Pacific & Middle East , .-. ..- HSBC 13
  • 14. Our people, our culture Brendan McDonah, Chief Executive, HSBC Finance Corp Paul Lawrence Chief Executive, HSBC USA Inc Sand Flockhart, Chief Executive Latin America and the Caribbean Michael Geohean, Group Chief Executive Doulas Flint, Group Finance Director David Hodkinson, Chief Operating Officer , Chief Executive CIBM _ _ . ; Clive Bannister Chief Executive, Insurance _ = om John, Chief Executive, HSBC Bank plc Progressive C—H Filii, Chief Executive, HSBC France - 6 y , , Perceptive » , , Responsive _ " ; Respectful ‘ ‘ I Fair Vincent Chen, Chairman, Hong Kong and Asia Pacific HSBC {X} 14
  • 15. Our organisation centres of excellence international nature and diversity - responsible for P&L and balance sheet - rewarded for domestic and international business HSBC {X} Guidance with wisdom and delegation with ‘c. onfid_ence
  • 16. Record results, despite US mortgage issue Revenue us$65bn (up 13%) Revenue growth Double digit (third year running) Joined $bn club us$1bn+ (PBT over US$1bn for first time in Mexico, Middle East, Private Banking, Commercial Banking in Asia, ex HK) Profit before tax us$22.1bn (up 5%) Cost efficiency 51.3% (maintained flat ratio) Added extra us$1bn (Commercial Banking globally) HSBC {X} Strong capital 9.4% (Tier 1) Earnings per share us$1.4O (UP 3%) Dividends us$O.81 (per share, up 11 er cent in respect of 2008 . ./'v. .i’i'cs§§'Erb" "‘; "‘i‘: ‘.a. .-, . -. Achieving sustainable advantage and value from a global business 16
  • 17. ,-$, <._ HSBC’s global distribution Revenue growth , ,_t . global , advantage - J mime. Cost growth HSBC {X} 17
  • 18. HSBC TI The world's local bank
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