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CHARGEABLE EXTRAS. A guide to the repairs you are responsible for in your home. Creating homes shaping places

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CHARGEABLE EXTRAS A guide to the repairs you are responsible for in your home Creating homes shaping places You are responsible for maintaining the inside of your home and are required to carry out minor
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CHARGEABLE EXTRAS A guide to the repairs you are responsible for in your home Creating homes shaping places You are responsible for maintaining the inside of your home and are required to carry out minor repairs such as unblocking your sink or bath waste, fixing locks or padlocks you have installed, replacing locks when you ve lost your keys, or replacing light bulbs, electrical fittings or fuses. Please read this leaflet in conjunction with our Repairs and maintenance leaflet We are responsible for maintaining the outside of your home and for repairing fixtures and fittings inside your home such as heating systems and kitchen units. Where damage has occurred through normal wear and tear we will carry out repairs and cover the cost. If a repair is needed that is not our responsibility or is as a result of an accident, carelessness or vandalism, you will need to pay for the repair before we fix it (unless it is affecting your health and safety). The information in this leaflet explains the charges that will apply. MOVING OUT? This leaflet does not apply if you are moving out please refer to our Chargeable repairs leaflet. CHARGES The tables on the following pages show the charges for the jobs we can help you with, but are your responsibility. This is not a full list of repairs you are responsible for. If we attend to carry out a repair but cannot find a fault we will charge you a minimum call out fee: l l 50 during normal working hours of 8am 5pm Monday Friday; 75 if the repair has been reported as an emergency repair (those that could cause serious damage to your home or danger to your health and safety). If an out of office hours (emergency) appointment is missed you may be charged 75 unless you notify us that the appointment is no longer needed. Type of repair Cost to you (Including administration fee and VAT) Monday Friday 8am 5pm Monday Friday 5pm 8am Saturday and Sunday all day Bank holidays Locked out of property New lock fitted 50.00* Make safe / board up broken window pane (excluding re-glazing) Change light bulb 30.00* Service not Change electrical fittings Unblock sink, bath, 50.00* or wash hand basin (internal and external) Replacement 75.00* Service not internal door (not painted) Replacement of * Service not external timber door (excluding cost of frame) Type of repair Cost to you (Including administration fee and VAT) Monday Friday 8am 5pm Monday Friday 5pm 8am Saturday and Sunday all day Bank holidays Replacement of * Service not external composite or timber door (including frame) Replacing a hand Service not wash basin Replacing a bath Service not Replacing any Service not part of a toilet Replacing single or 75.00* Service not double glazed unit (all sizes) Heating no electricity at metre or advise on use Communal TV Service not fault on own equipment *Advanced payment required Your local Care and Repair Agency may be able to help if you are over 60 or disabled, and discounted rates are if you are in receipt of a means tested benefit. You will be asked some questions to see if you are eligible for a discounted rate for non-emergency repairs. Swan Care and Repair Papworth Trust Home Solutions (0300) MAKING A PAYMENT We will require payment for the work before it is carried out (unless it is affecting your health and safety). You can pay for the work by any of the following methods: Debit/credit card Website Your home online Click on the Making a payment button on the home page of our website: chp.org.uk. Post Office You can pay by cheque, cash or debit card at any Post Office in England using your payment card. PayPoint outlet You can pay by cash or debit card (but not cheque) at any PayPoint in England using your rent payment card. Cheque Post a cheque made payable to Chelmer Housing Partnership to Myriad House, 33 Springfield Lyons Approach, Chelmsford, CM2 5LB. Please write your rent reference number and address on the back of the cheque so that we can identify your payment. Debit/credit card payments can be made over the telephone by ringing WHAT HAPPENS IF YOU CANNOT PAY THE BILL? If you cannot pay the whole bill at once, you may be able to pay instalments. Contact the Income Management team on to discuss your options. If you do not pay your bill, we will take action against you to recover the money. This can include court action or the use of a debt collection agency. You may also be prevented from moving home through the transfer process with an outstanding debt. ACCIDENTAL DAMAGE furniture, curtains, laminate flooring), you should take out contents insurance as these are not covered by us. CRIMINAL DAMAGE If damage is caused by criminal activity you will be asked to pay the charge in advance. We may reduce the charge to 25, at a later date, if you provide written confirmation from the Police with an incident number to confirm the incident was reported to them. An incident number is not acceptable on its own. Please note that if your keys are lost or stolen this does not apply. If you accidentally damage the fixtures and fittings (excluding your personal belongings) in your home we may reduce the charge to 25, which represents the excess you would have to pay on the buildings insurance. To protect yourself against accidental damage to your possessions (including carpets, IF YOU HAVE ANY QUERIES PLEASE CONTACT US: Tel Text relay Write to Myriad House, 33 Springfield Lyons Approach, Chelmsford, CM2 5LB March st Edition
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