A Field Study of Employee

A R T I C L E S A Field Study of Employee e-Learning Activity and Outcomes Kenneth G. Brown Employees with access to e-learning courses targeting computer skills were tracked during a year-long study. Employees’ perceptions of peer and supervisor support, job characteristics (such as workload and autonomy), and motivation to learn were used to predict total time spent using e-learning. Results suggest the importance of motivation to learn and workload in determining aggre- gate time spent in e-
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  ARTICLES A Field Study of Employeee-Learning Activity andOutcomes Kenneth G. Brown Employeeswithaccesstoe-learningcoursestargetingcomputerskillsweretrackedduringayear-longstudy.Employees’perceptionsofpeerandsupervisor support,jobcharacteristics(suchasworkloadandautonomy),andmotivationtolearnwereusedtopredicttotaltimespentusinge-learning.Resultssuggesttheimportanceofmotivationtolearnandworkloadindeterminingaggre- gatetimespentine-learningcourses.Timeincoursespredictedsubsequentdifferencesincomputer-relatedskillandperformanceimprovementasjudgedbyparticipants’supervisors.Implicationsofthesefindingsforthedesignandadministrationofe-learningprogramsarediscussed. In recent years, organizations have recognized that investing in their employees’skill development is an important means of remaining competitive (Arthur,1994; Delaney & Huselid, 1996; Pfeffer, 1995). One increasingly common formfor this investment is to provide access to convenient, technology-deliveredinstruction (Baird, Griffin, & Henderson, 2003; Rosenberg, 2001). Technology-delivered instruction has increased dramatically in the past five years and isprojected to increase even more in the coming years (Sugrue, 2003), a trend thathas been heralded as the e-learning revolution (Galagan, 2000). E-learning refersto the use of computers and networking technology for knowledge and skillbuilding. 465 H UMAN R  ESOURCE D EVELOPMENT Q UARTERLY , vol. 16, no. 4, Winter 2005Copyright © 2005 Wiley Periodicals, Inc. Note: ThismaterialwasoriginallypresentedattheAnnualConferenceoftheSocietyof IndustrialandOrganizationalPsychologyinToronto,Canada,April2002.ThankstoKevinFord,DanTurban,andKurtKraigerforcommentsonanearlierversionofthisarticleandthefollowingpeopleforassistanceindatacollection:BridgetJohnson,ChrisLinn,TheresaIronside,andNicoleDuran.ThecooperationofTheUniversityofIowa’sInstructionalTechnologyServicesOfficeSupportDivisionstaff,theCampusWidePilotSteeringCommittee,RoxanneVincent,andBillClevelandarealsoappreciated.ThisstudywouldnothavebeenpossiblewithouttheeffortsofElizabethCurl,pilotcoordinator.  466Brown  Although there are different forms of e-learning, one of the most conve-nient is asynchronous, self-paced training. Such courses offer employees theopportunity to use a computer to do training when time allows, often at theirown desk. This type of e-learning is appealing to employers because it reducestime away from work, as well as travel costs. It is appealing to employeesbecause it provides flexibility about when and where to complete training, andit allows stopping and starting training based on work and life demands.Despitetheseappealingfeaturesofasynchronous,self-pacedcourses,thereisreasontosuspectthatutilizationmaybeaproblem.Employeesmayhavediffi-cultyfindingtimetolearnamidtherequirementsofday-to-daywork.Moreover,despiteeffortsbytheemployertogetemployeestolearn,employeeswhoarenotmotivatedmaycontinuouslyprocrastinate.Priorresearchisnotclearabouttheextenttowhichemployeesmakeuseofe-learning.Despitepopularpressreportsregardingdropoutsandconcernsovermotivation(Rossett&Schafer,2003),theacademicresearchissparse(Brown&Ford,2002;Salas&Cannon-Bowers,2001; Welsh,Wanberg,Brown,&Simmering,2003).Morespecifically,itisunclearwhetherallemployeesareequallywillingandabletoaccesse-learningcoursesandtranslatethataccessintoimprovementsinon-the-jobperformance.Researchone-learninginorganizationalsettingshastypicallybeenlimitedtocomparingreactionsandlearningacrossdifferenttypesofdeliveryratherthanexaminingthedegreetowhiche-learningisused(ornot)byemployees,andwhy.To address the question of e-learning use and barriers to it, this studyexamines employee choices regarding use of asynchronous e-learning coursesin an organizational setting. Thus, this study contributes to the literature onworkplace learning, and e-learning in particular, by studying the decisions thatemployees make regarding time spent learning. Moreover, the effect of timespent learning on supervisor ratings of performance is examined. Hypothesis Development  A number of theories suggest that time spent learning is a critical choice relatedto skill acquisition. For example, the theory of deliberate practice advanced byEricsson, Krampe, and Tesch-Romer (1993) suggests that expertise is acquiredonly over time with concerted efforts to improve skill. Similarly, Ackerman’sPPIK (intelligence as process, personality, interest, and knowledge) theorysuggests that investment of time and effort is the primary means by which indi-viduals develop domain-specific competence (Ackerman, 1996). These theo-ries suggest that time is an important determinant of learning, yet it is seldomexamined directly. In order to examine the effects of instructional interventionsand individual differences, time is typically held constant in training research(Kanfer & Ackerman, 1989; Mathieu, Tannenbaum, & Salas, 1992). As aresult, little is known about who makes choices to spend time engaged inlearning. In a recent review of deliberate practice theory, Ericsson (1996)acknowledges that while motivation and environmental support seem to be  critical for encouraging time in practice, little is known about the natureofthese effects. More important for the purposes of this study, the fewrecentstudies that do examine motivation and time spent learning havelimitations.Two studies that predicted time spent learning found relatively weakeffects for learners’ dispositions (Brown, 2001; Fisher & Ford, 1998). More-over, each study was done in a controlled learning environment. Fisher andFord (1998) examined undergraduates learning a novel prediction activity ina laboratory setting. Brown (2001) examined adult employees, but they com-pleted training at a centralized facility. The effect of dispositional characteris-tics was weak, perhaps in part because more context-specific factors, such asmotivation to learn the specific content of the training program, were at play.Because employees typically engage in e-learning at work (Rosenberg, 2001),research is needed on motivation of and choices made by adult learners whilethey balance competing demands of work and learning.Most models of training effectiveness suggest that both individual andsituational factors play a role (Mathieu & Martineau, 1997; Noe, 1986;Quinones, 1997). Thus, rather than examining disposition as these prior stud-ies have done, this study examines employees’ motivation as context-specificindividual factors and characteristics of the employees’ work situation, includ-ing the level of support by supervisors and peers and the degree to which their jobs allow the opportunity for learning. Specific hypotheses are presented inthe next sections. Motivation to Learn. Motivation to learn has been defined as the specificdesire of the employee to learn program content (Noe, 1986). Colquitt, LePine,and Noe (2000) demonstrated that this construct is related to a variety of learning outcomes across studies. Most relevant to this study, Noe and Wilk(1993) demonstrated that motivation to learn generally predicts participationin development activities, such as attending conferences and workshops(seealso Tharenou, 2001). Because participating in asynchronous, self-pacede-learning requires similar personal initiative, motivation to learn should bean important predictor of time spent using e-learning.H  YPOTHESIS 1 (H1). Employees with higher motivation to learn will spend more timein e-learning activities than employees with lower motivation to learn. Supervisor and Peer Support. Research suggests that a supportive workenvironment is essential for encouraging participation in learning experiences(Kozlowski & Hults, 1987; Maurer & Tarulli, 1994; Noe & Wilk, 1993;Tharenou, 2001). Most research in this area has examined participation in vol-untary development activities using self-report measures. No published empir-ical studies have examined prediction of participation in completelytechnology-mediated training available during work hours, although reportsin the trade press suggest that support is essential (Sloman, 2002). In this  A Field Study of Employee e-Learning Activity and Outcomes467  468Brown study, support of both supervisors and coworkers is examined, as both are rel-evant to training motivation and success (Facteau, Dobbins, Russell, Ladd, & Judisch, 1995; Noe & Wilk, 1993).Learning support involves efforts on the part of supervisors and peers toassist the learner in using resources for and taking risks in learning. Fromsupervisors, support means encouraging the employee to learn new skills andtry them on the job. From coworkers, support means supporting the employeeby helping balance workload to allow training and discussing informationfollowing training. In the context of e-learning, both should be essential.H  YPOTHESIS 2 (H2). Employees with more supervisor and peer support will spendmore time in e-learning activities than employees with less support.  Job Characteristics.  Another situational factor that may influence whetheremployees take time to learn is their job. Certain job characteristics may posebarriers to participation in learning activities by placing practical constraintson how much time is available to commit to learning or limits on employees’discretion in choosing learning over other activities. Conceptually, these referto job characteristics of workload and autonomy. Workload refers to the degree to which an employee has to work hard andhas a lot to do (Spector, Chen, & O’Connell, 2000). Employees with highworkload should have less time available to commit to learning at work. Con-versely, employees with lower workload should have time available to engagein learning. Despite the commonsense appeal of this hypothesis, it has notbeen examined in training research (Russ-Eft, 2001).H  YPOTHESIS 3a (H3a). Employees with higher workload will spend less time ine-learning activities than employees with lower workload.  Autonomy refers to the degree to which an employee has discretion overwhen and how work is completed (Spector et al., 2000). Employees with highwork autonomy should be able to arrange time for e-learning more easily. Thatis, they should have the discretion to choose learning over other possible workactivities during the course of a workday. Conversely, employees with littleautonomy should find it difficult to modify their work schedules to accommo-date time for learning. Moreover, because of a lack of control over work sched-uling, employees with little autonomy may be less likely to start learning out of a concern for being interrupted and pulled away from their learning experience.H  YPOTHESIS 3b (H3b). Employees with higher autonomy will spend more time ine-learning activities than employees with lower autonomy. Overall Model. The overall model suggested by these hypotheses is por-trayed in Figure 1. The model depicts both direct and indirect effects of 
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